rETURn process INFOMATION
Return eligibility and timeframes depend on the specific product purchased. You can find the applicable return period, product requirements, exclusions, and any associated fees listed on the product page or included with your order. To qualify for a refund or exchange, items must meet the return conditions for that product. Let me know if you we can help with any adjustments or additional information!
check elgibility
Review the product page or order information to confirm the applicable return period and whether the item is eligible for return.
submit a request
Contact us by filling out a customer care form within the stated return period and include your name, email, order number, product, and reason for the return.
recieve instructions
If your request is approved, we will provide return authorization and instructions, including the return address and any applicable shipping requirements or fees. Do not send an item back before receiving authorization.
inspection & resolution
After receiving and inspecting the returned item, we will notify you whether the return is approved. Approved refunds will be issued to the original payment method, or an eligible exchange will be processed, within specified business days.
* Products marked final sale, personalized items, opened hygiene-sensitive goods, digital products, and other items identified as nonreturnable on their product pages may not qualify for return. Damaged, defective, or incorrect items should be reported promptly so we can provide the appropriate resolution.